Refund Policy

All prices/rates are quoted in Indian Rupees & are exclusive of GST unless otherwise specified.

All the invoices are to be processed as per the schedule via your preferred method of payment.

Milestone payments must be made within 5 working days of each milestone / scheduled completion unless mutually agreed otherwise & confirmed in writing by us.

Receipt of payment at our end is deemed as acceptance of the quote, milestone, delivery, project and terms & conditions by the client.

EpicSmart reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 50% of the payment that you have already made. If the order is cancelled after the commencement of work, then full order value shall be payable by you towards compensation. All cancellations must be received in writing and can be sent via regular mail, email within 7 days from the project Assignment / Award. Telephonic / other means of communication requesting cancellations will not be accepted.

For minor or one-off works, payments need to be made either in advance or as per the terms mentioned in the proposal / invoice. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.

Late fees and charges: All outstanding invoices will incur a late payment fee of 14% of the pending amount per month, from the due date.

Due Date: The date on or before which the payment is required to be released to us as per the terms of the proposal / invoice.

Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 5 working days from the due date.

If you are late with a payment or have any queries regarding the Invoice, please contact the Accounts Manager immediately on receiving the invoice or reminder emails.

All communications/correspondences are generally done via letters delivered through courier service or registered post. However, email communication of same shall also be considered as a mode of communication. It is client’s responsibility to keep us updated with their relevant email addresses.

The work will be transferred to the Employer / Purchaser / its nominated 3rd party only upon receipt of full payment against all the invoices and dues as per the Purchase / Work Order.