Terms & Conditions

All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements which shall incur additional costs accordingly to be borne by the client. Please communicate your explicit requirements & / or specifications in writing while seeking our quotation / proposal.

By accepting a quote, you agree to and accept the terms and conditions of EpicSmart. Acceptance can be verbal acceptance followed by immediate email confirmation, payment of initiation / advance amount, signing a quote, etc.

Clients to ensure that we have included all requirements in the quotes / proposals / estimates and that the requirements are completely captured under the scope of proposal. Clients must provide us with clear guidelines along with the flow or specific details for the specific supplies & / or services to be provided by us. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if any discrepancy arises, it shall require additional costs to be borne by the client enabling us to accommodate such changes. Thus, it is essential that you clarify every aspect of the supplies / services required from us and ensure that you have been quoted on the right requirements.

Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture of their requirements at the time of quotation. Any discrepancy arising due to unclear requirements will not be to the account of EpicSmart.

EpicSmart will make every effort to complete the project / changes in the given timeframe. Reasonable delays shall be accepted by the clients if functionalities are modified or situation being beyond our effective control.

Any delays attributable to (i) client or (ii) Change in Law or (iii) Force Majeure, may delay the project and proposed timeframes. Such delays may require additional time for completion, costs & risk, which shall be to client’s account.

Any re-work on an already completed task will attract additional charges.

Any modifications requested during the development or after completion will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will EpicSmart be liable for any delays caused by changes in the product / project specifications.

Work content and all related materials need to be provided to us within the first week of starting the project, once the advance payment is received by us. Any delays thereafter may delay the project and may incur additional charges if it goes beyond agreed timeframe, which shall be to the account of client.

Please note that at any stage during the project, stalling of the project / work may increase the previously approved estimates / order value. If you require the project to be put on hold, please advise us in writing in advance. If the order is to be put on hold without incurring additional charges by the client, we shall need 100% of agreed payment to be released to us while such hold is made effective by us. Further details can be discussed if such a situation arises.

EpicSmart offer packages in co-ordination with third party suppliers & service providers. Any changes to 4rd party suppliers / service provider’s rules and policies may ultimately affect the services we provide, or the terms and conditions herein and thus shall be acceptable to the clients seeking our supplies / services.

The client must recognize that at times there may be unforeseen circumstances that will delay the work. We will try our best to complete the project as agreed in the proposal. So long as the supplies / project is within a reasonable period, the client agrees not to penalize us for any genuine delay, force majeure conditions which are beyond our control, when every effort to keep the project on the proposed schedule is taken.

The work / services can be transferred to a client / its nominated 3rd party upon full payment of all the invoices and dues i.e. 100% Order Value including all the taxes & duties.

Limitation of Liability and Disclaimer of Warranties

Every user who visits this website does so at his or her own risk. Neither we nor any other third party involved in creating, producing or delivering the website is liable for any direct, incidental, special, consequential, indirect, or punitive damages of any nature whatsoever arising out of your access to or use of our website (including, but not limited to, lost profits, business interruption, loss of programs or data without regard to the form of action and whether in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with this website, any content on or accessed through this website or any website service linked to, or any copying, displaying, or use thereof). Without limiting the foregoing, the materials in this website are provided “As Is” and without warranties of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

Neither we, nor any other party involved in the creation, production or delivery of this website or whose materials or information appearing in this website, will be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation, computer virus, line failure, technical inaccuracies, typographical errors or the inability to use the material, even if there is negligence on our part or an authorized enterprise representative has been advised of the possibility of such damages, or both. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages.